Refund policy
What happens when a digital invitation purchase needs to be reviewed.
Last updated: 6 September 2026
Aure Line sells digital invitations and related hosted services. Because the service is prepared and made available digitally, there is no physical product to return. We review refund requests fairly and in line with applicable consumer rights.
When we can issue a refund
We can review a refund when you have been charged more than once for the same invitation, an order was paid but we could not make the invitation available, or a material technical problem prevents the purchased service from working and we cannot fix it within a reasonable time.
If a purchase was made accidentally or you need help correcting your invitation, contact us promptly before sending it to guests. Where the service has not yet been used, we will consider the circumstances and may approve a refund at our discretion.
When refunds are not usually available
We do not usually refund a completed digital invitation because of a change of mind, unused invitation time, a change to your event plans, or dissatisfaction with wording, photographs, music or other content that you supplied. We also cannot refund charges made by a third-party payment provider or costs caused by an unavailable device, browser or internet connection when the service itself is working.
Before paying, please check the selected template, customization, price and order details. We do not charge by guest or require a recurring subscription.
How to request a refund
Contact info@aurelineinvitaions.com with your order number, the email used at checkout and a short explanation of the problem. Please contact us as soon as possible, preferably within 14 days of the order or when you first notice the issue, so we can investigate the relevant checkout and invitation records.
We may ask for information that helps us verify the order. If we approve a refund, it is sent to the original payment method through Shopify or the payment provider. Processing time after approval depends on that provider.
What happens to the invitation
A full refund cancels the related invitation service and may suspend its public link and private editing access. If only one item in an order is refunded, only the matching invitation instance is affected. We will explain any access change when confirming the refund.
Your legal rights
This policy does not limit any refund, cancellation or other remedy that cannot legally be excluded in your place of residence. If you have a concern about an order or this policy, contact info@aurelineinvitaions.com and we will review it.